Terms and Conditions
These terms are written to be practical and easy to understand. They explain how booking requests, listings, prices, reviews, and account responsibilities work on Nawa Stay.
These Terms and Conditions explain how guests and accommodation owners may use Nawa Stay. By using the platform, creating an account, sending a booking request, listing accommodation, or communicating through Nawa Stay, you agree to use the service responsibly and in line with these terms.
Nawa Stay helps guests find accommodation and helps accommodation owners manage property information, rooms, availability, booking requests, enquiries, reviews, and related account activity. Users must provide accurate information and must not misuse the platform, interfere with other users, or submit false or misleading content.
Guests are responsible for providing accurate booking details, contact information, travel dates, guest counts, and special requests. Guests must respect accommodation rules, check-in requirements, cancellation conditions, and any lawful instructions provided by the accommodation owner.
Accommodation owners are responsible for keeping property information, room details, pricing, availability, images, policies, and contact details accurate and up to date. Owners must respond to booking requests professionally and must only accept bookings they can reasonably honour.
A booking request is not a confirmed booking until the accommodation owner accepts or confirms it. Nawa Stay may show pending, confirmed, cancelled, rejected, or completed booking states to help guests and owners understand the status of a request.
Guest-facing prices may include platform fees or commission where applicable. Accommodation owners may see additional pricing and earnings information in their account area. Guests should review the visible price and booking details before sending a request.
Cancellation handling may depend on the accommodation owner policy, booking status, timing, and communication between the guest and owner. Guests and owners should use the platform records and messages to keep cancellation decisions clear.
Guests and accommodation owners should use reviews and messages respectfully. Content that is abusive, false, discriminatory, unlawful, threatening, or unrelated to the booking experience may be removed or moderated.
Nawa Stay may suspend or restrict accounts that submit false information, misuse booking tools, upload inappropriate content, ignore platform rules, or create risk for guests, owners, or the service.
Nawa Stay provides tools for accommodation discovery, booking requests, account management, and communication. Accommodation owners remain responsible for their listed accommodation, services, policies, and guest experience. To the extent permitted by law, Nawa Stay is not responsible for losses caused by inaccurate user information, third-party conduct, unavailable accommodation, travel disruption, or events outside reasonable control.
These terms may be updated as the platform grows or as legal, operational, or service requirements change. Continued use of Nawa Stay after updates means you accept the revised terms.
Questions about these terms can be sent to support@nawastay.na or through the Contact page.